Before Contacting
Please check our list of frequently asked questions before contacting us.
FAQ
If you still require assistance, please choose from the categories below to send an inquiry. Please fill in each category on the contact form with as much information as possible.
- ■Support Times
- Weekdays 11:00 ~ 17:00 JST.
※Excludes weekends, holidays, maintenance periods and other planned closing days.
※Support inquiries are received 24 hours a day but responses will only be given between the above times.
- Please understand that we may not always be able to respond to all inquiries received. However we will endeavor to look into all issues and take all feedback into consideration when planning future updates and fixes.
- In the event of a major bug or error in-game, relating support requests may be responded to through in-game notifications rather than individually via email.
- ■Email Filters
- Please ensure that the email address you provide in your inquiry is able to receive emails from the following Support Team address:@bungo-tales.com
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※Please understand that we will not be able to respond to any inquiries in which the email address has been entered incorrectly.
