FAQ

Before Playing

  1. What are the recommended devices for play?
  2. Is this game free to play?
  3. I don't have a recommended device. Can I still play?
  4. Can I transfer data to another device?
  5. Can I change my device time setting while playing?
  6. Are there any rules I should follow when playing?
  7. A message from the staff.

Gameplay Questions

  1. I cannot play the game due to connection errors.
  2. I cannot play the game due to other errors.

Errors & Bugs

  1. The game won't load.
  2. The game isn't running smoothly.

Other

  1. I sent an inquiry but haven't had a response.

Before Playing

What are the recommended devices for play?

■iPhone 5 or later, iPad Air / iPad Mini 4, iPod Touch 6th Gen or later.

(OS:iOS 8.0 or higher.)

■Android devices.

(OS:Android 4.4 or higher.)
※Not all Android devices are supported.
※Game stability is not guaranteed on non-recommended devices and as such, player support cannot be given.

■Caution

Please ensure that you play this game on a stable OS release.
※Playing on devices with an unstable OS can cause problems in gameplay that we are unable to fix.


Is this game free to play?

This game is entirely free to play. In-app purchases are available for players who wish to enrich their gaming experience; however, they are not required to play.

※Data charges may apply on certain mobile carriers.


I don't have a recommended device. Can I still play?

You may be able to play this game on devices not recommended above. However, we cannot guarantee stable gameplay on such devices. In the event that you become unable to login, or lose game data, we will not be able to provide any kind of support.


Can I transfer data to another device?

You can transfer game data to another device using your Player ID and Password.It is also possible to move data between iOS and Android devices.

※Please do not play the game on an old device after transferring data, or on multiple devices at once, as game data may be lost.


Can I change my device time setting while playing?

There is a chance of game errors and even data corruption if you change your device time while playing.
Any game data lost due to device time changes cannot be recovered, so please ensure not to make any such changes.

※Small changes to adjust device time errors are allowed.


Are there any rules I should follow when playing?

Please read the Terms of Service for details about forbidden acts in-game.
If you are discovered performing any acts that violate the Terms of Service, an appropriate course of action will be taken, up to and including complete game account termination.
Please help us make an enjoyable game environment for all players.


A message from the staff.

Performing game updates over unstable network connections can cause errors and loss of data. Please ensure to always play over a stable connection.
Please understand that we cannot guarantee that game data can be recovered in cases of loss due to connection errors.

Please note that we cannot perform refunds of any in-game purchases for any reasons.

Gameplay Questions

I cannot play the game due to connection errors.

At certain times of day and in certain areas, network congestion may cause unavoidable connection errors. As game updates performed at such times can cause loss of data, we ask that you please ensure to access the game on strong and stable connections only.

If you are still unable to connect, it may be that the game has entered a period of maintenance. Please ensure to read all notices to be kept up to date.

If there are no such notices and the problem persists, please contact our support team.


I cannot play the game due to other errors.

Please check the following.

■Restart Device

Please first try restarting your device. After restarting, close all open applications and try opening the game again.

■Check Notices

If restarting your device does not fix the issue, please check the game notices for any active known bugs. If there are no such notices, please contact our support team giving as many details as possible.

Errors & Bugs

The game won't load.

■Recommended Device

If you are playing on a device that is not recommended at the top of this FAQ, stable gameplay cannot be guaranteed.

■Unsupported Tools

Using third party tools or performing other actions not intended by the manufacturer on even recommended devices may cause errors. In such cases, support cannot be provided.

■Device Space

Please ensure that there is enough free space on your device for game updates and save data. After clearing space, please restart your device before opening the application again.

■Other Applications

Please try closing all open applications.

■Restart Device

If all else fails, please try clearing the game cache and restarting your device.


The game isn't running smoothly.

If the game is running slow or certain features are not working correctly, please try the following.

■Other Applications

Please try closing all open applications.

■Restart Game

Please try closing and reopening the game application.

■Device Memory (Android only)

Please try freeing up device memory and restarting the game.

Other

I sent an inquiry but haven't had a response.

We respond to all inquiries in the order that they are received, but some responses may take longer than others. If several days have passed without receiving a response, please check the following and send a second inquiry if necessary.

■Email Address Changes

If you have changed your email address since sending your inquiry, please send another from your new address.

■Email Filters

1. Please ensure that the email address you provide in your inquiry is able to receive emails from the following Support Team address:@bungo-tales.com

2. Please try removing any spoofing filters.

3. Please try enabling the receipt of emails containing URLs.
After performing the above three actions please send a second inquiry.

※Please note that email responses are not given in the following cases.

1. Requests for information already available in game notices.
2. Opinions, feedback and requests for future scheduling information.

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